Frequently Asked Questions

Upgrades

• Q:

  Can I Accept Donations In My App?

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• Q:

  Are there any different layouts or features available for my app?

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Billing

• Q:

  Can I Upgrade To Another Plan?

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• Q:

  Can I Switch My PayPal Account?

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• Q:

  I Don't Want To Use PayPal. Can I pay a different way?

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• Q:

  I already have an account. How do I reactivate my service?

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• Q:

  How do I cancel my service?

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• Q:

  How do I change the account that's used to process my payment?

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• Q:

  Am I locked into a contract?

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• Q:

  Can I get a discount if I pay for the entire year?

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• Q:

  How do I know my financial information is safe with BV Mobile Apps?

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Monetize

• Q:

  What Do I Need To Do To Accept Payments for my Song Requests?

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• Q:

  I have banners in my app. How can I see how much money I've made?

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• Q:

  How can I add my own banners to my app?

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• Q:

  If I add banner ads to my app, how will I get paid?

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General

• Q:

  Are there any videos that explain the various features that come with your Platinum package?

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• Q:

  How can I send Push Notifications to my app?

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• Q:

  Users who downloaded my app aren't receiving their Push Notifications. What is the problem?

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• Q:

  How can I see other apps that you have created?

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• Q:

  Can I use the RSS Feed from my site for the Blogs in my app?

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• Q:

  Will the people who download my app be notified when I add a blog?

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Maintenance

• Q:

  The Album Covers that appear on my Radio Tab aren't correct. How can I get the correct images to appear?

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• Q:

  Can I Change The Name of My App?

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• Q:

  How Do I Add Content To My App?

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• Q:

  How Can I Use My YouTube Channel For Live Video in My App?

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• Q:

  What are my options for adding videos to my Videos tab?

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• Q:

  What Do I Need To Do Setup Apple CarPlay?

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• Q:

  What Do I Need To Do Setup Android Auto?

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• Q:

  I have the Platinum service, but I don't see where I can accept Song Requests. How do I use that feature?

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• Q:

  How can I transfer my Android app to a different Google Play Account?

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• Q:

  Is there any way to see the analytics for my app (i.e. downloads)?

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• Q:

  How do I change the Radio stream in my app?

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• Q:

  How Many Change Requests Are You Allowed Per Month?

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• Q:

  How can I add Photo Albums to my app?

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Videos

• Q:

  My YouTube Video Says "Video Unavailable" When I Try To Play It In The App.

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Signup

• Q:

  What do I need in order to signup for an app?

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App Store and Google Play

• Q:

  My real name appears with my app in the App Store. How can I change that to something else?

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• Q:

  Why was my app removed from the store?

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• Q:

  How Do I Create My Google Developer Account?

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• Q:

  Google Rejected My App. What Should I Do?

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• Q:

  How Do I Create My Apple Developer Account?

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• Q:

  How Do I Send An Invitation to my Apple Developer Account? (login required)

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• Q:

  How Do I Send An Invitation to my Google Developer Account? (login required)

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• Q:

  Are There Any Discounts Available For Non Profits?

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• Q:

  If I create another app, do I need to pay for another Apple or Google Developer Account?

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• Q:

  How long will it take before my app is in the store?

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• Q:

  Apple Rejected My App. What Should I Do?

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